Return policy

30 DAYS SATISFACTION GUARANTEED*

Pneus A Prix Fou pledges to verify carefully your tires before shipping in order to get sure it is not defect or damaged. Your satisfaction is our priority. You can return any unused product buyed at our place within 30 days after the reception. Please note that there is no exchange or refunding possible for used tires or liquidations. For any return, please contact us first with your order number, the name of the product and the reason for the return. We will send you the autorisation number and the complete instructions.

Conditions for a full refund

  • We cannot replace the defect products
  • We cannot replace the backordered items at your satisfaction before shipping
  • We have made a pricing error on the website and you do not want to pay the right price

Conditions for a free exchange

            • Products damaged during transport

            • Products with manufacturing defects

            • Products that do not match what was purchased and described on the invoice

In the event that a manufacturing defect is found at the installation, the customer must contact us to evaluate the problem. Arrangements will be made according to the circumstances to exchange the product.

A tire showing signs of a manufacturing defect covered under the manufacturer's warranty policies must be appraised by the manufacturer concerned before being compensated. Depending on the circumstances, a security deposit can be taken covering the value of the tire plus transportation and applicable taxes, in order to ship a tire to replace the one whose claim is in court. The deposit will be released in the event of acceptance for manufacturing defects of the manufacturer.

In order to expedite the exchange process, take photos of the products and sections in question and send them to satisfaction@pneusaprixfou.com with your name and order number.

We will prepare a return voucher with the carrier to facilitate the return of the products in default and to send you products quickly in exchange.

Conditions of return and refund with expenses

            • You change your mind after receiving and want to return the products

            • After checking on the vehicle, the products are not suitable

The return fee is $ 60.00 minimum plus the cost of the original shipping and return shipping costs, plus applicable taxes.